Late policy

Please be punctual.

10 mins grace time will be given, 15 mins for first-timers.

Your appointment will be cancelled and the deposit will be forfeited if you arrive after the grace time as it will cause inconvenience to customers coming in after you. If you insist to proceed, we will only be able to extend 70% of your lashes.

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$20 deposit is required.

Please make deposit/payment within 2 hours of the appointment, otherwise, the slot will be given to the next customer on the waiting list. 

First come first serve basis thus no reminder will be given. 

Deposit is non-refundable unless there is a mistake on our end.

 

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Package

Expiry for 5+1 sessions package will be 12 months from the date of purchase. (No sharing of package)

Expiry for 10+2 sessions package will be 24 months from the date of purchase. (Able to share among 2 pax)

Cancellations for more than 5 times will result in 1 session deducted.

Last minute cancellations of less than 3 days notice will result in 1 session deducted.

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Promotion

Promotion must be redeemed upon appointment during payment after service. 

Promotion is not auto-deducted onto the total bill. 

Must be following @dlashsg on Instagram & like 'Dlashsg' on Facebook page for redemption.

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Rescheduling.

Should there be a need to reschedule, please inform us with at least 3 days to 1 week lead time, depending on our availability.

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Refund/Cancellations.

No refund/compensation will be entertained once payment has been made.

No refund of deposits made.

Cancellations of more than 3 times will result in a lower chance to secure a slot in the future.

Deposit will be forfeited if we are notified of rescheduling with less than 3 days lead time. 

No refund for purchased products & package.

No show without notice = Deposit forfeited. 

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Appointment

Advance reservation required.

Appointment basis only, we do not accept walk-ins.

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Touch Up

Touch up is only applicable if your lashes are done within 3 weeks, have 70% of them intact & it will be chargeable at 50% of original price. 

Touch up of lashes is only applicable to once. 

Touch up of lashes & brows from Dlashsg only.

FOC touchup for brows is only applicable to within 3 months for one time redemption.

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Payment

Preferred mode of payment by PayNow, Paylah, Cash or Visa/Master card. 

If you are paying by cash, please bring the exact amount.

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IF:

If there is an issue after you left the salon, we will look into the matter and handle it accordingly.

We will not be responsible for anything that is advised before the procedure.

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If you are disappointed in the outcome, please do allow us to fix it before you leave.

We want our clients to leave our salon with a smile!